RS can assist Residents in obtaining information from local funeral homes for funeral planning. A widowed spouse may contact Resident Services to obtain an appointment at the casualty office at Randolph Air Force Base or Ft. Sam Houston. This process aids in completing the necessary forms for the Defense Department, Veterans Administration, and Social Security Administration upon the death of a service member or surviving spouse.
Resident Services is the primary point-of-contact for memorial services and casualty office assistance for Residents in Independent Living.